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Guarantee

Guarantee of Satisfaction

Kickz101 Apparel products are made-to-order with the best quality materials possible using state-of-the-art digital printing equipment. and we stand behind the quality of our products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Returns

To return a Kickz101 product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at team@kickz101.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned:
No returns will be accepted for custom printed products unless there is a fault with printing.
No return after 30 days of receipt of purchase for blank products.
Items that are not in their original packaging cannot be returned.
Items with noticeable wear cannot be returned.
Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Kickz101 - Returns
Basement Centreway Arcade 259-263 Collins Street
MELBOURNE
Victoria 3000
Australia

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